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18th January 2024


I asked for a face to face either a Dr I went to my appt snd it wasn't a Dr it was a very nice paramedic named Pzul I was very angry as it seems to me I am never ill enough to see a GP I have had to go to A&E 3 tomes because of the amount of pain I've been in I needed to see a GP for my very painful left shoulder I had hope to get a cortisone injection znd Paul couldn't do that so awasye of his time and mine and the receptionist wasn't helpful either

Suggested improvements
I should have been told in the text message from the surgery I was seeing a paramedic and not a Dr for I would have canceled the appt I know the treage Dr can only speak to so many patients but I personally feel I've been ignored by the Dr even when I was told to make an apptment with the Dr for results I phoned got told I would recoeve a phone call between 10 30 and 11 it never happend when I phone at 2pm I was told by a rude receptionist I wasn't given an appt time and he had to 6pm to phone me hhe never did I waited a week still no phone call eventually I made an other phonecall and got to speak to a trainee who said there was a high percentage of blood in the stool sample and had been put on the 2 week rule for cancer disgusting behaviour so yes things need to change

Experience
Involvement
Cleanliness
Staff
Appointment