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12th March 2024


Allen needed to have a visit from the doctor. Despite numerous emails detailing why he couldn’t attend the surgery the appointment still stood. When asked why he didn’t attend and given the reason it was then asked ‘If you can get to hospital why not the surgery?’ Simple! Transport, specialised transport. Allen is in no fit state to travel by taxi. Appalling attitude from the surgery and no acknowledgement of the problems.

Suggested improvements
Listen to your patients or their advocates. Both the home and myself related the problems and it was ignored. If there’s somewhere to elevate this please do so.

Experience
Involvement
Cleanliness
Staff
Appointment