Dalkeith Medical Practice

Dalkeith Medical Practice 2019-08-26 Person 4 5 0

I have was diagnosed with cancer a few years back and have since made a full recovery. During this period my Doctor, the nurse and the reception staff were brilliant. This was especially appreciated as at the time I was working Freelance, so if I couldn't work I would be in difficulty, financially. The Practice was really understanding about my situation and went out of their way to be supportive, in allowing me to fit my appointments around my work commitments, even when sometimes these were last minute changes. If it wasn't for this help I would have probably had the added stress of having to give up my contract. I have recently had to go back for an unrelated matter and find the level of care still as good.

Dalkeith Medical Practice 2019-02-19 Person 2 5 0

The staff are disgusting. I have just had a guy shouting at me down the phone that there is no appointments for the next months. So rude! What ever happened to customer service!

Dalkeith Medical Practice 2018-03-14 Person 2 5 0

It is almost impossible to get an appointment and even worse if it has to be with an specific doctor. Even then some of the doctors are very unsympathetic. I have been ill for a long time and they refuse to refer me. Alot of patients are feeling the same way and some of the female receptionists need to mind their manners. You will be told there's no appointments then you hear them giving someone else one. Some of the doctors refuse go acknowledge your problems though there is a couple who are lovely but you cannot get them.

Dalkeith Medical Practice 2018-02-22 Person 2 5 0

Never been to see a doctor in 5 years as I keep reasonably good health..wanted to discuss a few things with her as it had taken me so long to get an appointment...felt this doctor was off no help to me at all.. didn't take time to listen to or examine me...total waste off time...and she made me feel as though I'd wasted her time... can't even remember her name as she didn't introduce herself when I went into room... got to say for a doctor...she was very uncaring and made me feel like I was just wasting her time

Dalkeith Medical Practice 2018-02-01 Person 3 5 0

I’m lucky that I have reasonably good health & rarely require to see a GP or nurse. I agree that trying to get through for an appointment/speak to GP/nurse it is extremely frustrating. However, when I did get through a GP phoned back within the hour & all resulting future treatment/referral speedily dealt with. Some of the reception staff are abrupt (to the point of rudeness). Having previously worked in a GO surgery, perhaps the practice manager should send them on one of the (many) course available.