Clarkson Surgery

Clarkson Surgery 2023-09-29 Person 4 5 0

The lady who carried out my diabetes health check, was very professional, attentive, had a very good sense of humour, zwas a good listener. My experience with her was exceptional.

No

Clarkson Surgery 2023-09-28 Person 4 5 0

Had my bloods taken by Lisa she was very friendly and helpful and made me feel at ease thank you !

Nothing happy with my care that day!

Clarkson Surgery 2023-09-27 Person 4 5 0

Too long waiting times for appointments!!

quicker appointment’s are needed!!

Clarkson Surgery 2023-09-27 Person 3 5 0

It has took just over a year to get a telephone appointment with my doctor! In the end my husband rang and demanded an appointment with her because I have been really unwell and I needed continuity of care to move forward. I’ve had appointments with a Nurse Practitioner or Paramedic and they want to do what’s already been done, which was pointless and wasting an appointment someone else could have. My husband shouldn’t have to demand an appointment. After more than a year I am finally getting somewhere. The triage nurse needs sacking she’s not qualified enough. On another occasion the receptionist relayed my symptoms and she said I still need to take more cold & flu after taking 3 different sorts for 3 weeks. I pushed for an appointment, which I had to attend at a different surgery, and it turned out I had an ear infection, sinus infection & throat infection! Need I say more?!

LISTEN TO YOUR PATIENTS WHEN THEY RING FOR HELP!! And employ someone qualified empty to make the crucial decisions of who gets treated or an appointment. When you are ill it’s hard enough, you shouldn’t have to fight to be cared for. I have found that the doctors & nurses I have spoken to about the difficulties I have had at the surgery they apologise profusely & said they get the same from everyone they talk to or see. I have had family members also have the same problem and have complained and the doctors & nurses say the same thing to them as well. To me it seems like a reception problem rather than a doctor problem. With all the delays a ridiculously extended appointment times the surgery should be doing more to their patients in the mean time. After all isn’t that what GP’s are for in the first place? To fill the gap so hospitals and out of hours aren’t over run. It’s GP surgery’s that have helped push up 999/111 calls & extended waiting times in A&E & minor injuries because people cannot get the care they need at their GP surgery.

Clarkson Surgery 2023-09-27 Person 5 5 0

I rang the surgery on 14th Sept and saw a nurse practioner (Angela) that afternoon who gave me a thorough examination and ordered blood tests etc for the following Monday. Lisa who took my blood was brilliant, normally I am difficult but she used a child's needle, found the vein first time and with no bruising. The nurse practioner rang me on Wednesday to say some abnormalities had been found and she wanted to do the bloods again (today) and she was asking a scan and endoscopy to be performed within 2 weeks. I have the scan on Saturday and the endoscopy on Wednesday 4th Oct. I have been extremely impressed by the way I have been dealt with.

There is nothing that could have improved