Reviews
Usually have to wait a while to get through on the phones then have to wait until you are triaged which can also take some time.
If I need to see a doctor, I ring up dead on 8.30 , and find I am on a line of around 40 other calls waiting, how can 41 calls come in at the same time dead on 8.30.
Telephone queues are a fact of modern life but sometimes the wait is stressful. I understand why GPs cannot always do f2f appointments but sometimes it really is necessary and you do have to convince the receptionists that it's best. Receptionists though, are only doing their job! My latest appointment was for flu and COVID vaccs and the process was easy and professional. Thank you.
I can get an appointment but there is usually a long wait on hold on the telephone. The receptionists at the surgery have been much better of late.
You can be a long time getting through and specific times are not given for calling you back. It's not always easy to be available.p
Resources
Short link to review Clarkson Surgery: http://iwgc.net/ecb6t