Clarkson Surgery

Clarkson Surgery 2023-10-22 Person 4 5 0

No probs what so ever

Appointments and answer phone

Clarkson Surgery 2023-10-22 Person 3 5 0

Getting appointment is a total disaster, I try to hang on as long as possible and then probably make my symptoms worse. To give my symptoms to a non medical person to me is wrong, I thought only doctors should know my medical problems.Do the receptionists discuss problems with other's. Also takes to long on the telephone,70 minutes being the worst.

When I come to the surgery and explain to the doctor what the problem is I expect them to listen.I have COPD and know my problem is getting worse.I can taste when it needs treating and cough up to much mucus.For some unknown reason I have never been given back up anti bionics,I have requested and so has my specialist.

Clarkson Surgery 2023-10-21 Person 5 5 0

Lucy the Nurse took great care of my wife and I with our inoculations for our next trip she explained everything to us both very comforting no fuss and no bother. Also a big shout out to Lisa who gave my wife and I our Flu jabs always very pleasing to see Lisa always has a smile for you, It takes only minutes and not hours Lisa / Lucy are a credit to your surgery..

N/A

Clarkson Surgery 2023-10-21 Person 2 5 0

The appointment process is awful. Unfortunately the receptionists just don't listen to everything and they make a decision where it should be a healthcare professional. People may be worried when calling into the surgery and the receptionist have no empathy. They just ask answer and that's it. They need to think about patients as people rather than be so robotic. However the doctors are always so good once you actually get to the point of seeing someone.

As above

Clarkson Surgery 2023-10-20 Person 3 5 0

It is extremely difficult to get an appointment. I feel it is very difficult to be involved enough in decisions of treatment with just a call back.

It is such a shame that the surgery has become so medically under staffed and feels sole-less. It would be nice to be greeted with a smile from reception staff.