Clarkson Surgery

Hello Many thanks for providing us with your positive feedback, this is appreciated. We are pleased to learn that you are happy with our overall service and staff colleagues. Kind regards. Terri Zeferino Practice Manager

Hello Many thanks for taking the time to give us feedback, it's most appreciated, I will pass your thanks on to our colleague. Kind regards. Terri Zeferino Practice Manager

Hello Many thanks for your feedback which is appreciated, we will pass your comments onto our staff team. We have recently upgraded our telephone system which should make it easier for patients to get through to us moving forward. Kind regards. Terri Zeferino Practice Manager

Hello Many thanks for your kind feedback - it is appreciated and we will pass your comments onto our Practice team. Kind regards. Terri Zeferino Practice Manager

Hello Many thanks for providing us with your feedback and we are sorry to learn of your disappointment with our service. We have an ongoing programme to review patients medication, if you have a concern about yours specifically, please contact me at t.zeferino@nhs.net and I will get one arranged for you. We have a multi-disciplinary team who are skilled and experienced clinicians and patients will be placed with the most appropriate depending on patients medical needs. Through our telephone triage system, they will identify from speaking with our patients what the problem is and will invite patients in for a face to face appointment if they can't identify the problem or if they feel they need to see a patient. All our triage calls are discussed with our clinicians and there may be times based on what patients tell us that a course of a particular medication is the most appropriate treatment. Kind regards. Terri Zeferino Practice Manager