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30th September 2023


This was a routine blood test but there doesn’t seem to be any connection between different areas of care, I had taken 7 days blood pressure readings as requested but was told they were elevated and required 24 hour monitor fitted, which was a surprise as they were good for me but was told to make an appointment for this, when I rang to make said appointment expressed my surprise that i needed this fitted, nurse went to check with clinical staff and then said no it was fine and didn’t need this. Blood test was fine. Whether surgery was getting prepared for decorating, I don’t know but it looked scruffy and dirty with scuff marks on all the walls where posters had been removed

Suggested improvements
Better communication between different areas of care. Would be nice to feel someone cared about us as it used to be

Experience
Involvement
Cleanliness
Staff
Appointment