Share review of Clarkson Surgery

Clarkson Surgery 2022-11-23 Person 0 5 0

On hold for 40minutes and constantly being told 2nd in queue, eventually got to speak to a receptionist who wanted to know why I was calling and said that if I didn't tell her then they would not help me. Understand there is a triage system by force, not pleasant when you have to pour out your mental health issues even though your counsellor wrote a letter to them which took over a week for them to even bother to acknowledge. After 52 minutes I was offered a call back on the 30th December which is 37 days away !!!!! The whole practice is a total joke, seems they do all they can to NOT bother to help or care for you. You cannot even go in and make an appointment at the front desk, but you can try if you step outside and phone them (Just make sure your phone is 100% charged)

I didn't phone because I wanted a little Wednesday afternoon chat, I called as I have a MH issue which your team DID NOT take seriously. I was made to feel insignificant as they kept putting me on hold to speak with whoever. Absolutely appalling service and you as a team should be thoroughly ashamed of yourselves.