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17th October 2023


I phoned on Friday 13th as I felt very unwell. The receptionist went to consult Dr Othman and I was informed he would call me. I received the call soon after and was given an appointment in the afternoon. I was treated with respect from Dr Othman and prescribed the treatment I needed. A brilliant experience. On Monday 16th I had an appointment for blood to be taken followed by my B12 injection. Both went smoothly and on time. The phlebotomist listened to my concern about my veins and used a butterfly needle at my request. Another very good experience. .

Suggested improvements
I have two points to make. Firstly one of the receptionists spoke to me whilst leaning on the desk with her elbow and "twiddling" with her hair. Not very professional! Secondly, an observation. The surgery walls are looking in dire need of repainting, it makes the surgery look uncared for.

Experience
Involvement
Cleanliness
Staff
Appointment