Share review of Clarkson Surgery

Clarkson Surgery 2023-06-27 Person 1 5 0

Spent ages waiting for my turn in the queue. When the receptionist finally answered I had to explain my symptoms and told her I had taken a Covid test and was negative. I was asked to wait whilst she spoke to a practitioner. Eventually after 2-3 mins she returned to the phone and said a practitioner would phone me when they were available. A while later I received a call and I had to re-explain my symptoms. I was asked a few questions and then the practitioner advised me to see a pharmacist and get some relief. I pointed out I had already bought some medicine and it did not seem to make much difference. The practitioner told me if I talk to a pharmacist they can give me the best treatment. This whole episode took in excess of 10 mins

1. Cut out the wait between receptionist and practitioner. 2. Actually spend the wasted 10 mins by offering an appointment so that a qualified diagnosis. 3. For more clarity let the patient see a qualified doctor. 4. After assessing the patient generate a prescription rather than insisting older people now get medication OTC. 5. Your question below highlights the ageist element of the system in the NHS