Reviews
The appointment has been timely, the staff very friendly and helpful.
Thank you for this and just keep it up.
Thank you for your feedback if you can contact us with dates that this happened to you we can investigate further - apologies for this issue
I am very grateful for all the help i have had, a special thanks to nurse Holly. Not sure i would be where i am today if it was not for her. A true caring nurse, thank you.
Also to the pharmacist team, at my own fault I didn’t realise one of my medication wasn’t on repeat prescription, the lady was very helpful and did her very best i was able to get my prescription and i was able to go elsewhere to get it as needed ASAP. Again, thank you
Thank you for your kind feeback
I rang on Tuesday at 9am thinking I will never get an appointment because I didn’t call at 8am. The receptionist was polite and approachable and although there were no appointments available for that day she asked me if I would like her to look for the next appointment available. This is the first time I have experienced this- it was refreshingly helpful. Normally I am told to ring up tomorrow at 8 am and I am always left feeling it is survival of the fittest! If you are well enough to get up, make the 8am call and persevere while you’re 8th in the queue you may get lucky.
I really liked this change of approach. It’s based less on luck and your speed dial capability; more on responding to need. It’s more inclusive and equitable- patients don’t have to draw heavily on emotional resilience to keep making the effort when they feel poorly. An appointment was made for Friday morning- only 3 days away. The system from my experience was positive- faultless!
Many thanks for your kind feedback - we have made changes to the way you can book and it seems to have been positively received. The only negative is that we book appointments in advance and patients either forget or get better and then don't attend or cancel the appointment despite a text reminder meaning there are less appointments then available. There is no perfect fix!
There have been ongoing plans to build a new surgery. The existing one is dated and more than a little tired and shabby. However, the quality of care is excellent.
Many thanks for your kind feedback - as you say we do the best we can with what we have!
It would be helpful to book appointments in advance so I can plan time of work to visit the gp
We do offer appointments bookable two weeks in advance please request when calling or sign up to get online access and you can book through this
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2