Reviews
Even though the doctor had only 15 minutes, he was able to help with with a number of problems I was having. Quick diagnosis, quick treatment and 2 week referral put in place.
I came away from appointment feeling reassured and confident that I was being well looked after,.
I visited Brampton medical practice in wetheril today for the first time. Unfortunately I was completely let down by firstly my appointment which was at 0830 and I wasn’t seen until around 0843. Firstly they didn’t open the doors until 0833.
The girl that opened the door didn’t say hello which was rude. I then went by reception where another lady was busy on the computer and didn’t acknowledge me until I said “shall I just have a seat for my appointment” then she asked for my name.
Five minutes passed and I asked if the nurse was running late and the older lady said no with no explanation.
I waited further another member of staff came out and they were whispering in the pharmacy.
Finally the nurse called me for my appointment.
She was a lovley nurse but her reason behind being late was the computer needed warming up.
If she could maybe come in 10 minutes early next time there’s s booking at half 8 otherwise don’t start appointments until 0845.
I work in a very busy pharmacy myself and ended up being late for my own patients booked in for vaccinations and felt like I was rushing with patients and playing catch up all day.
I’m just leaving my feedback so it doesn’t happen to somone else. If it’s a regular thing please don’t promise appointments at half 8 if they can’t open the doors and see you on time.
Doctor was understanding about frustration of appointment system.
Perhaps receptionists need access to records to see who is a prolific appointment misser or someone who rarely comes to see a doctor.
I am 90 yrs and was able to get seat while waiting.
Was not able to manage stairs and HC come to attend to me on ground floor.
Always helpful, professional and caring staff.
Confidence in the advice given.
Trustworthy.
Resources
Short link to review Brampton Medical Practice: http://iwgc.net/eb8ka