Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2022-11-06
Person
4
5
0
6th November 2022
Wait forever to get through
Suggested improvements
Nothing
Billingshurst Surgery
2022-11-06
Person
3
5
0
6th November 2022
Very difficult to get an appointment even if you ring at 8.00 am even online is difficult, cant wait 2 weeks for appointment and ring back next day normally a waste of time.
Blood test no appointments.
One receptionist very rude but most are ok.
I know this is the same at most surgeries, but it's getting worse.
Suggested improvements
Probably imposdible but more appointments for both doctors and blood tests.
11th November 2022
Response from Billingshurst Surgery
Hello, Thank you for taking the time to leave us feedback on your recent experiences. We are still committed to increasing our clinical teams, as such we have been trying to recruit for both a phlebotomist to increase the number of blood appointments we offer, and a GP to increase the number of appointments with doctors. We have also been looking at ways to increase capacity using the resources we currently have, but sadly without a new recruit this hasn't been enough. We are continuing to look for staff in both these roles and will make announcements as soon as we have been successful. I am sorry to hear about your recent experience with a rude receptionist, if you would like to discuss your concerns in more detail please submit a contact us form (https://www.billingshurstsurgery.co.uk/contact.php) on our website and we will get back to you in person. Many Thanks, Billingshurst Surgery
Billingshurst Surgery
2022-11-06
Person
5
5
0
6th November 2022
Difficult for me to hear the surgery's recorded phone message, and a long wait. It was easier for me to drive to Billingshurst and stand outside to make an appointment . I also write to doctors...
But the morning of vaccinations was perfectly organised with caring positive staff.
Suggested improvements
Above...
My age can't be inserted... so 3.8 1944
Billingshurst Surgery
2022-11-06
Person
5
5
0
6th November 2022
Such good service from this surgery and all the staff. Having been a patient since moving to Slinfold in 2006 I have been very happy with the attention and care. Thank you
Suggested improvements
You always do your best through difficult times.
Billingshurst Surgery
2022-11-06
Person
4
5
0
6th November 2022
Covid n flu jab visit great, very quick.
Suggested improvements
As I work 7.30 am to 6pm I cannot get a doctors appointment by time I get to call nothing is available. And then I get told to make one online only to find all you can book is a blood test. Not helpful at all .
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8