Billingshurst Surgery

Billingshurst Surgery 2023-03-29 Person 4 5 0

I was sent an automated message that my annual review was due. I could also book an appointment via the link given for the next day The nurse was wonderful and I had a very good experience. Sadly this has not been my families experience in getting a normal appointment which is stressful and virtually impossible.

For this annual review, nothing

Billingshurst Surgery 2023-03-28 Person 3 5 0

• Litter in the waiting room. Used masks on the floor. People waiting not wearing masks. • Receptionists too loud - I listened to interesting conversations, from my seat in the waiting area, about one man's wife's health and a young girls mental health problems. • The appointment phone service is much better with the call back service. But the difficulty and odd time restraints when making appts in advance is unfathomable to your customers. A patient came out of surgery and had been asked to make a follow up appt but was told by reception he couldn't make an appt until the following morning!

• Text reminder message says to check whether appt is in person or digital. Which means a phone call to busy reception. Why not add two words to include this info in the reminder? • I try not to be late for you. Could you try harder not to be late for us? Emergencies and other problems do occur - for both sides and we understand that, but respect works both ways.

Billingshurst Surgery 2023-03-28 Person 4 5 0

It’s very difficult getting an appointment, however when you do get seen the drs are always extremely nice and helpful

Not on this occasion

Billingshurst Surgery 2023-03-28 Person 4 5 0

I waited for about 15 mins when I called for an appointment. But I was seen on the same day. On my arrival to the surgery at 17:15, the surgery looked clean and I was called by a nurse within 1 minute. I believe her name is Laura. She lisyen to what I had to say and gave me some advices.

I understand the surgery is always busy, but may be we can find a solution to speak to domeone or book an appointment quicker!!

Billingshurst Surgery 2023-03-28 Person 4 5 0

Very difficult to get an appointment with a doctor and lines are always busy. But I am sure you are very aware of the problem.

Provide more appointments but I know this isn’t easy.