Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-08-15
Person
2
5
0
15th August 2024
Shocked to find that despite an econsult message to say a prescription had not been issued, and recent call with the doctor who was uncertain that the medicine was needed at all, that a prescription was in fact issued in June and had been sitting at the chemist awaiting collection since then. This is supposed to be an urgent condition and if the tablets were necessary I have wasted 2 months when I could have been taking them
Suggested improvements
Be more patient centered
19th September 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-08-14
Person
4
5
0
14th August 2024
Can be difficult to get an appointment
Suggested improvements
N/A
19th September 2024
Response from Billingshurst Surgery
Hello, did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-08-14
Person
4
5
0
14th August 2024
Jane was really helpful, changed my meds and already I’m seeing a difference.
Suggested improvements
Can’t fault Jane, she was excellent
19th September 2024
Response from Billingshurst Surgery
Good morning, thank you for taking time to leave feedback. We are pleased to hear about your recent experience with the surgery and our Nurse Jane. We will ensure your comments are passed on. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-08-07
Person
4
5
0
7th August 2024
It is a worry that it is not easy to get an appointment with a doctor by phone, the econsult is a help and this time worked well for me, but the form is long and mostly irrelevant and must put a lot of people off. It always makes me think twice before using it.
Suggested improvements
Hard to say as I appreciate you’re doing the best with what you have.
Billingshurst Surgery
2024-08-07
Person
4
5
0
7th August 2024
This appointment was instigated by the doctor
Suggested improvements
The appointment was the day after the doctors phone call so could not have been more efficient
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8