Billingshurst Surgery

Billingshurst Surgery 2023-06-20 Person 4 5 0

High demand and probably not enough doctors.

You did very well on this occasion.

Billingshurst Surgery 2023-06-20 Person 2 5 0

Yesterday I came for a blood test. My appointment was on time and the phlebotomist obviously experienced. Trying to get a doctor’s appointment seems impossible. I’ve had an e consult but not with a GP from the surgery. I’ve also been given a Nurse Practitioner appointment. As a new patient I would have liked to have discussed some of my health concerns with a GP. Not impressed with being left in tears in pain and told phone back tomorrow. Overall there are some things that seem to run very smoothly but otherwise I’m really disappointed with the practice

1 Repeat prescriptions need to be listed as repeat and not kept on the acute list 2 patients should not be left in pain 3 provide more information about the practice and how things work. New patients from other areas (like me) won’t automatically know 4 update your practice information leaflet and make it available at reception. Not everyone has a computer and the ability to print it off

Billingshurst Surgery 2023-06-20 Person 4 5 0

The usual problem of having to call dead on 8am and hoping and waiting.

The waiting room check in screen rarely works

Billingshurst Surgery 2023-06-17 Person 5 5 0

I was well looked after efficiently and with good humour.

Nout

Billingshurst Surgery 2023-06-17 Person 4 5 0

Due to the volume of people trying to make appointments. It can take a while to get through.

There is nothing. The nurse Harriet,I saw was absolutely wonderful . She was very caring and did an excellent job to make me feel at ease. Nothing was too much trouble and dealt efficiently with what needed to be done.