Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-07-07
Person
4
5
0
7th July 2023
Appointments all gone if you phone at 8 by the time you get through none left.
Suggested improvements
Make more face to face appointments available by phoning .
24th July 2023
Response from Billingshurst Surgery
Good morning, thank you for your feedback. Are you aware that we now offer an Econsult service, this service opens at 7am (closes at at 10am) for patients to submit forms requesting advice/appointments and admin based questions, it can be accessed through our website, (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-07-07
Person
4
5
0
7th July 2023
This was a blood test appointment. I forgot the form which had been sent to me to state which tests were required. Luckily Frankie took my blood anyway and I returned with the form a while later. While this might seem minor, it is another example of how lucky Billingshurst are to have the lovely Franky and Charlotte on bloods, reviews etc. They make the whole experience much easier and are so friendly and helpful. The surgery seems to be improving. A long way to go, but good signs...
Suggested improvements
On this occasion, all good
12th July 2023
Response from Billingshurst Surgery
Thank you for taking the time to leave us feedback, its good to hear that you had such a great experience on this occasion and I will pass on your praise to Frankie and Charlotte. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-06
Person
3
5
0
6th July 2023
It's far too much of a lottery. I can right in onvthe dot of 8am, be told my position in the queue, and by the time I speak to a receptionist there are no available appointments.
My request might be urgent, or critical, it might not, but there seems to be no way of triaging this by the receptionist.
Suggested improvements
At some stage in an annual check-up I would have thought it appropriate for a practice nurse to ask a patient a question such as "Is there anything you are concerned about with your health?" or "Has anything changed healthwise in the last year?"
Ie Proactive questions, that show interest in trying to provide a pre-emptive service to the patient.
Didn't happen to me, my process was simply In, bloods, pressure, alcohol, Go.
Billingshurst Surgery
2023-07-05
Person
5
5
0
5th July 2023
Amazing I got a nurses appointment on the day fantastic
Suggested improvements
More appointments
Billingshurst Surgery
2023-07-05
Person
5
5
0
5th July 2023
No waiting. Quick and efficient.
Suggested improvements
All good.
12th July 2023
Response from Billingshurst Surgery
Thank you for your feedback, it really good to hear you that you found the service quick and efficient. Many thanks Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8