Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-07-05
Person
4
5
0
5th July 2023
Just very difficult to get an appointment
Suggested improvements
On the day nothing. Make it easier and more user friendly to get an appointment
12th July 2023
Response from Billingshurst Surgery
Hello, sorry to hear you are struggling to get an appointment, are you aware that we now offer an econsult service? This can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, you can access econsult via the "ask my GP for advice" section in the NHS app, this service is available between 7am and 10am. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-04
Person
1
5
0
4th July 2023
Receptionist very rude. Patients come to surgery when unwell and in pain. They need understanding, compassion and respect. Rude, uncaring people should not be in that job.
Doctor also, very rushed, not much dialog.
Suggested improvements
Hire younger staff who still have patience to deliver quality care.
12th July 2023
Response from Billingshurst Surgery
Good afternoon, I am very sorry to hear that you found our receptionists rude, Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2023-07-04
Person
4
5
0
4th July 2023
Sadly, you’re too busy, resulting in it being very difficult to gain contact to secure an appointment
That said: once an appointment has been made , ALL staff are excellent!
Suggested improvements
Would increasing your staff count improve the situation?
5th July 2023
Response from Billingshurst Surgery
Thank you for your lovely comment about the staff, and I am sorry that you find it difficult to get an appointment, have you tried our Econsult service? It can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) Or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, this service is open between 7am and 10am, you may find this service an easy option for booking appointments. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-03
Person
4
5
0
3rd July 2023
V efficient and painless
Suggested improvements
Nothing
Billingshurst Surgery
2023-07-01
Person
5
5
0
1st July 2023
My visit to the surgery was very good. I didn’t wait long and everyone was friendly.
Suggested improvements
Nothing.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8