Beversbrook Medical Centre

Beversbrook Medical Centre 2021-06-24 Person 4 5 0

I have been with the same surgery for over 15 years. The service has dropped off a little recently due to Covid and the huge increase in New homes and the added number of service users, but I am still more than satisfied with the service I receive.

On this occasion, nothing. All good.

Beversbrook Medical Centre 2021-06-18 Person 5 5 0

I've been under the care of Patford House (Partnership), with complicated medical needs, for over 20yrs now. Since the covid pandemic started, all primary care has been managed at Beversbrook Medical Center. This has created an unfortunate delay whilst trying get through on the phone, with personal waiting times upto 45mins. However, once connected, the care and compassion of the staff is still to a very high standard. Making appointments is still as easy, plus additional services are now available, such as triage nurse assessment and first contact physiotherapist, in house. This has its advantages as a patient with my needs, enabling services on-site, rather than requiring hospital visits. There are of course slight disadvantages, my initial thoughts were that I needed to discuss my issues with a GP doctor, but could only make an appointment with a triage nurse. However, upon reflection, I didn't need to speak with the GP, as the triage nurse helped me in exactly the same manner, with the same result as I needed, thus freeing up the doctors to deal with other patients. Overall, I have been happy with their services, especially during this difficult time.

My only real gripe would be the time it takes to get through to someone on the phone, could additional reception staff be made available to answer the phone?

Beversbrook Medical Centre 2021-06-16 Person 0 5 0

I am a patient of Sutton Benger surgery and was always extremely satisfied with the service and standard of care. Sadly this is deteriorated over the past 1-2 years, only partially to do with the panmedic and more to do with the outsourcing to Beversbrook. On several occasions I've tried to get an appointment. It's always the same process. Try to call, can't get through. Use DoctorLink and then spent half an hour in a loop describing symptoms. Eventually, I receive a text offering me a 3 hour time slot for a telephone of video appointment. How much time do they think people who work full time have?! I don't object to a virtual appointment at all but it is not acceptable to offer such a wide timeslot, would they expect you to wait 3 hours in the surgery?! On the couple of occasions when I did get to speak to a doctor, I was able to have an adult conversation about my symptoms and the options available to me. On all the other occasions, I was palmed off to a nurse who was extremely patronising, treating me as if I was uneducated. She didn't listen. On the last occasion one month ago, after following up 3 times to visit the asthma clinic, without any kind of physical examination, she tried to put me onto a steroid inhaler. After looking into the possible side effects myself, I find it outrageous that she was able to prescribe this. I do not have serious asthma, a simple physical examination with a doctor would have made this abundantly clear. This whole system is broken and this is an example of middle management in the NHS making bad policy decisions. My case is more of an annoyance at this stage but I dread to think what would happen if I had something more serious to deal with. It wouldn't surprise me if they have a claim made against them soon for negligence. I will be raising this with my local MP and I am looking for alternative surgery to join. My local Sutton Benger practice would not have treated me this way!!! It's really sad what they have done to what used to be an excellent community surgery.

You need to overhaul your system, this is clearly not working. Not to have been offered a face-to-face appointment in 2 years for complaints that warranted it is not acceptable. You should be aware of your lack of adherence to NHS England's guidance that makes it clear that GP practices must ensure they are offering face-to-face appointments. Following Covid-19, Standard Operating Procedures for GP practices have been updated to set out that, while the expanded use of video, online and telephone consultations can be maintained, this should be done alongside a clear offer of appointments in person. It explicitly states that patients’ input into the choice of consultation method should be sought and practices should respect preferences for face-to-face care unless there are good clinical reasons to the contrary, for example Covid-19 symptoms.

Beversbrook Medical Centre 2021-06-13 Person 1 5 0

Rang surgery for a face to face appointment 14/5/21 re query over several moles that have changed and which 1 has already been seen by consultant at GWH Swindon. Was told no face to face app available but could have phone call from GP 08/6/21. Eventually 4 weeks later had call with very pleasant GP (did not catch name) who agreed I needed a face to face appointment. Still waiting!!! Not very impressed. I know my local Sutton Benger practice would not have treated me this way!!! My friend rang Wed 9/6/21 with similar query and was seen that day by a GP?? Sorry to have to leave a bad review but was left with no choice.

Every thing!!! Could have responded to answering my original query quicker in obtaining an earlier appointment, surgery could have organised and booked me a follow up appointment for a face to face the day the GP rang.

Beversbrook Medical Centre 2021-06-13 Person 3 5 0

The triage nurse asked unnecessary questions about the sexual activity I was engaged in and assumed that I was heterosexual

Sexuality and gender awareness training needed for staff to help them think about how their questions can be really oppressive