Beversbrook Medical Centre

Beversbrook Medical Centre 2024-05-14 Person 5 5 0

This surgery have always listened and been responsive to my needs. The nurses and drs I have met have been both thorough and attentive. To date, I could not ask for more from this surgery.

Nothing

Beversbrook Medical Centre 2024-04-30 Person 4 5 0

Significant improvement since the last time I visited.

Receptionist could be more friendly - while this was a huge improvement since last time I visited small human interactions such as saying hello and goodbye make a difference

Beversbrook Medical Centre 2024-04-29 Person 0 5 0

Very poor service. Simply ignored. I have been emailing and calling about an issue with my prescription since 8 April. I called and requested a copy of a policy document, on 12th April, I was asked to request this in writing, which I did on the same day, via email, after no response (they claimed they had not seen it), I re-sent the same email again, which they acknowledge had come through, since that time they have simply ignored me. I have phoned them many times for an update and asked to speak to the Practice Manager, who has not even bothered to return my calls. I will now be taking this complaint higher, as it is totally unacceptable that they treat their patients in this manner. Very disappointed.

Respond

Beversbrook Medical Centre 2024-04-23 Person 5 5 0

Excellent all round . Had a call back from gp in morning. Appointment made for 1.45 .seen by doctor Hospital referral made

Nothing

Beversbrook Medical Centre 2024-03-21 Person 5 5 0

I always receive great treatment . Lovely staff

Very pleased. Everything was fine for me as it is