Avisford Medical Group

Avisford Medical Group 2024-07-04 Person 4 5 0

Easy to get a shingles jab appointment

Nothing..it all went well

Avisford Medical Group 2024-07-04 Person 5 5 0

Everyone has been so helpful with me during this time

No I don’t think they could

Avisford Medical Group 2024-07-04 Person 3 5 0

I knew I was eligible for a shingles jab. I went to the surgery and made my appointment with the nurse. All very efficient. When it was time for the 2nd jab, I repeated the process. Again very easy and straightforward.

Not this time, but on previous occasions it has been very time-conumi.g and frustrating when trying to get an appointment with a doctor.

Avisford Medical Group 2024-07-04 Person 5 5 0

I phoned up at 8.30 got through by nine she got my daughter the last appointment which was 4.10

Nothing

Avisford Medical Group 2024-07-03 Person 4 5 0

I have twice waited in a queue on the phone ( starting as caller number 17 and 19 ) only to be cut off when I reached third place. I then had to re call and go back to the end of the queue, only to be told when I finally got through, an hour later, that there were no more appointments available. When I queried why I'd been cut off I was told that 'it sometimes happens when you have been on the phone for so long.' This is very distressing and frustrating. On another occasion I used the touchpad to sign in. 40 minutes later I still hadnt been called in so went to the Reception desk. I was told that something must have gone wrong and the Pharmacist had not been informed that I had checked in so assuming I wasn't there, had bypassed me and seen later patients. I have never missed a planned appointment.

An apology would have been polite.