Avisford Medical Group
North End Road, Yapton, Arundel, West Sussex, BN18 0DU Also known as: Yapton Surgery, Middleton Surgery 1,304 reviewsReviews
The receptionist who made my appointment was super-helpful and friendly, her name was Annette and she is always lovely.
The nurse who did my injection was also really friendly and kind.
I was texted on the morning of my appointment to tell me it was cancelled.
I tried several times through the day to get through to rebook (13th in the queue, then 13th, 19th, 10th, 10th eventually at the end of the day 6th). It took 20 minutes to speak to someone from only 6th in the queue.
I really think it would be polite and more efficient to call people if you are cancelling an appointment for that day. Then an appointment can be rescheduled at the same time. If you don’t answer, fine, send a text.
The inability to book appointments online is frustrating. As is the message with don’t call at 8am, only call after 8.30, for such and such after 11am, reduced staff from 12-2, blah blah blah.
However when I eventually spoke to someone, she was helpful and sounded pleased that I wasn’t shouting at her!
Always get a appointment when needed.Lovely cheerful staff who never make you feel a nuisance
The wait time on the telephone most of the time is horrendous 1hour 48 minutes on the 20/2//24 to be told the doctor still hadn’t opened a email from the hospital with X-ray results not impressed!!
Because you asked
Avisford Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Avisford Medical Group: http://iwgc.net/eb64k