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The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, LA9 7HR
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4.6 | 6,649 reviews

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We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments. We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference! Thank you for taking the time to share your experiences with us, we really appreciate it.

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Review

 

Understanding and caring

Suggested improvements
  • No

4th July 2026 | Written by patient


Pretty helpful when trying to make an appointment

Suggested improvements
  • Nothing really

4th July 2026 | Written by patient


Everything was very good

Suggested improvements
  • I don't know to tell you now

4th July 2026 | Written by patient


Appointment was on time the nurse was professional and helpful. Had a question that I asked reception about and they were helpful

Suggested improvements
  • Had no fault with any aspect of my visit

4th July 2026 | Written by patient


Easier to use the online appointment service than waiting in a long telephone queue

Suggested improvements
  • Not really

4th July 2026 | Written by patient


Long waits for appointments .

Suggested improvements
  • I went for an asthma review with a nurse who read from the sheet she gave me. The advice was very basic for anybody with any modicum of intelligence, who has lived a life with asthma.It felt like a waste of time and a tick box exercise for the practice which needlessly took a practitioner away from worthwhile work. Could reviews be 2/3 yearly with patients who are obviously managing their illness well? Felt like a needless drain on our wonderful NHS.

3rd July 2026 | Written by patient


Sometimes not immediately Always though when urgent

Suggested improvements
  • Nothing

3rd July 2026 | Written by patient


A long wait for appointments

Suggested improvements
  • Easier way to book appointments

3rd July 2026 | Written by patient


Never had a problem getting an appointment, just a long wait because they are busy.

Suggested improvements
  • Nothing without a magic wand.

2nd July 2026 | Written by patient


well happy fantastic service

Suggested improvements
  • your doing your best

2nd July 2026 | Written by patient


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