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South Lakes Dermatology Service

The James Cochrane Practice, Helme Chase Surgery, Burton Road, LA9 7HR
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4.8 | 762 reviews

Certificate of Excellence 2025

South Lakes Dermatology Service was awarded the iWantGreatCare certificate of excellence in 2025 for delivering outstanding care.

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Review

 

Great service. Friendly staff. The doctor was brilliant and listened and explained issue and my options.

Suggested improvements
  • More time to run through process and aftercare.

1st July 2026 | Written by patient


Ive not been to helm chase surgery for over 20 years, I was welcomed by the lovely girls on reception to which gave a friendly and professional insight to where in the building I needed to go. I didn't have to wait long before I was taken by my dermatologist Dr, who was a lovely lady and was able to give me a clear diagnosis for my condition. Which made me feel comfortable . The information she gave about the condition including links for me to read more on it. I came away with a prescription and a recommendation for another cream which sadly isn't on the NHS which it should be. Alopecia is very common and should be given the same treatments as any other skin condition. £50 for a highly recommended product which is vital for my and many others condition should be available on the NHS . As I'm unable to work to to my disabilities £50 is a lot of money but I will get it as she said she wishes it was available on the NHS as people like myself need this treatment to help recover . That was my only downfall of the appointment. The Dr I saw was kind, caring and explained everything in clear detail. She was even able to give me advice moving forward and answered my questions. I came away feel content . Now it's time for the potions and lotions to work. I am also able to see her again if I get any more episodes.

Suggested improvements
  • Only about the cream to be available to NHS patients suffering with my condition.

1st July 2026 | Written by patient


All went very well the young lady was very polite and friendly and explained to me my problem and what treatment I was going to have, thank you so much for your support.

Suggested improvements
  • Nothing any better.

30th June 2026 | Written by patient


Efficient and quick

Suggested improvements
  • nothing

29th June 2026 | Written by patient


Was informed to go online and fill form out

Suggested improvements
  • Dr gave me a diagnosis which I have forgotten the name of. May be good idea if Dr mentioned you have a condition of………. This is what it is & what it does, would you like to make a note of yr condition.

27th June 2026 | Written by patient


The appointment was made by others.

Suggested improvements
  • Nothing I can think of.

26th June 2026 | Written by patient


After my referral from GP I did not have to wait too long for an appointment . The doctor was very thorough & explained everything clearly.

Suggested improvements
  • Can't think of anything else to improve my experience

25th June 2026 | Written by patient


The whole experience was positive. A small mark on my arm was removed and the doctor kept me at ease was friendly and the whole thing was painless. An excellent service . Thank you

Suggested improvements
  • Nothing it was excellent

24th June 2026 | Written by patient


Excellent patient journey from referral to appt with GP. Very reassuring.

Suggested improvements
  • .

24th June 2026 | Written by patient


Very relaxing atmosphere in the clinic. Appointment much appreciated & I'm now more knowledgeable & reassured my treatment is effective.

Suggested improvements
  • As far as I concerned there isn't anything that needs improvement.

24th June 2026 | Written by patient


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