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iWantGreatCare

Pentagon Surgery

30-34 Military Road, Within Boots, Pentagon Centre, Chatham, ME4 4BB
starstarstarstarstar

4.3 | 25 reviews

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Review

 

Every time the people how work there are very nice, friendly and helpful.

Suggested improvements
  • Sometimes, I have a problem with the system when I try to connect with the surgery. With the new system and E-consult, it is a little easier than before, but some of the questions there are not every time connected with the condition how I try to explain.

17th December 2023 | Written by patient


Very difficult to book appointments by phone.

Suggested improvements
  • Be able to book review appointments at the time of visiting the surgery

2nd November 2023 | Written by patient


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Suggested improvements
  • .

3rd August 2023 | Written by patient


My overall experience was good .

Suggested improvements
  • Nothing today

28th July 2023 | Written by patient


I said all this because it was what I see or felt

Suggested improvements
  • The appointment make it better

13th July 2023 | Written by patient


Because I received a good service.

Suggested improvements
  • Free drugs for diabetic patients

1st April 2023 | Written by patient


I find that the Pentagon Surgery for Maritime Health Partnership is very good. The receptionist staff are all very kind, pleasant and helpful. The Pentagon Surgery is always clean and tidy. Dr Eliza Moldovan is my favourite GP at the Pentagon Surgery. Her care and understanding is superb, Many Thanks

Suggested improvements
  • N/A

17th February 2023 | Written by patient


I find my experience with the Pentagon Surgery for Maritime Health Partnership to be very good. The receptionist staff are always very polite and helpful Many thanks, Simon Threadingham

Suggested improvements
  • N/A

10th February 2023 | Written by patient


I didn't book the appointment, it was done through the 111 service and subsequently brought forward by the receptionist in the partnership..

Suggested improvements
  • There was a mix up over the appointment. I'd had a message for 10am at the Pentagon surgery. Whilst sitting in the waiting room I received a call from a receptionist to say that an appointment had been made gor 10.30am.

9th February 2023 | Written by patient


Once you actually get an appointment, the surgery is run well, the receptionists are friendly and helpful, and surgery is clean and tidy. Having sat in there observing what the staff have to put up with - they provide such an excellent service in difficult and challenging circumstances.

Suggested improvements
  • There needs to be a way to manage patients who waste appointments more effectively. It said that 444 appointments were not attended in the last month, yet I had to wait over 4 weeks to get an appointment. It’s a failing system whereby people who genuinely need the appointments can’t get them or are put off by the hassle it takes to get an appointment, whilst others carelessly waste them. It must be very frustrating for the staff who are struggling to keep the service going.

27th January 2023 | Written by patient


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