Park Road Surgery

Appalling disregard for the wants and needs of the patients. Follow their own agenda. Unhelpful at every turn. Completely lacking in compassion. Almost impossible to get an appointment, just about to get drastically worse in this regard. Nothing at all to recommend about this place. A disgrace in every respect. The A. I. Revolution will bury this surgery. I cannot wait.

Useless and UNFRIENDLY! Not polite and seems like absolutely unhappy people who just getting our taxes for doing nothing!

This park road surgery are with amazing service. Specially the receptionist. My experienced with the receptionist named Amber is very helpful, she really help me alot and even call me in her off duty time just to confirmed about the signed documents that I need from the doctor, ready for collection. All are very warm and welcoming and with smile in their face whenever you ask for help or appointment.

Ive been registered with this surgery for the last 20 years, albeit paying a visit just a couple of times a year. Some receptionists are regularly unnecessarily abrupt, or, in some cases, like today - plainly rude! After a bad fall, I called the surgery for an appointment in order to get a referral for an X-ray. 10 minutes went waiting on the line, - an automated recording stating that there were 17 callers ahead of me. Then, when my call was about to be answered, it had been terminated. I had to call again, - another 10 minutes waiting. Finally, my call was answered. When I expressed my disappointment of my first call being terminated and concern of receiving an appointment, a receptionist sounded as if I was asking her for a personal favour. The appointment available was at 10.50am. I asked her whether it would be too late for the doctor to give me a referral for X-ray to be done today, so she put me on hold. I assumed she was seeking the info to answer my question, but she got back to me with "Right. Do you want this appointment or not?" I was taken aback with such bluntness and said that she could have at least apologised for my first call being terminated, but her response was... just another hang up! Let me give the details: I am in pain with my knee after that fall. In addition, the excruciating pain caused me to faint - straight down to the stone floor of my kitchen, - landing on to my face. As a result, I broke my nose - bleeding; hurt my head severely; hurt my lips. And now I am unable to get any appointment, let alone the urgent one, as I intended to have, having been calling the surgery from 8.30am in the morning! I called for the third time and, when a woman answered me, I asked whether it was her who hang up on me earlier, thinking that this time it might be another person talking to me. However, it must have been her answering my third call, because the phone went dead once again - she HANG UP on me for the THIRD TIME!!! Now, I called the manager, who apologised for the rude receptionist and gave me the information I required. Comprehensive information. And an emergency appointment. However, such treatment could have been given in the first place by the obnoxious receptionist. I recognise her voice, - she is not new to this practice. Perhaps, she is tired of all of us, the local patients, - being in pain and with our constant ailments, nervous state and disappointments? Why does not she retire and give her place up to somebody who can perform her duties with kindness and due care? I would raise this question with the Partners of the practice this time, because such rudeness is not the first incident for the Reception.

I think the reception team at this surgery must have been recruited to match a person specification that requires they be unhelpful, obstructive, rude and dismissive. They provide no help at all and trying to book an appointment is like playing Russian roulette where you ask for an appointment, they say no so you ask for another one but heaven forbid they could suggest something. I learned recently that I asked for an appointment, was told no but something ten minutes later was available that I was not offered instead. These people are being paid with tax payers money - what a waste.

Monday night drop in family planning clinic is great!

I consulted Park Road Surgery in the summer of 2008 with griping tummy pains and irregular bowel movements. Dr Preece undertook various tests suggesting my body was fighting 'some kind of infection', clearly not imagined. The pains worsened. I saw 3 GP's on 5 occasions so failed to get any continuity of advice. Dr Adeniji relented to my insistence for referral after a 45minute videoed consultation. I later requested a copy but was told it had been erased. Both he and Dr Bradley stated that my symptoms were psychosomatic Irritable Bowel Syndrome and that the more I thought about it the worse it would get. It did get worse. My wife obtained a cancellation appointment for a colonoscopy which located the tumour that had obstructed my colon. I received surgery for bowel cancer a week later due to the imminent risk of rupture rather than cancer. I received 6 months of Chemotherapy, the cancer had spread to 9 out of 36 lymph nodes. I had advised Dr Bradley and Dr Adeniji of the cancer I had had when 7 years old in 1973. The internet states that there is a clear link between late effect cancers caused by childhood radiotherapy but Dr Bradley refuted that he had ever heard this. I reported the matter to the Primary Care Trust and the matter noted by the General Medical Council. Dr Adeniji expressed his regret at my symptoms, but neither apologised for their diagnosis. Thanks to the excellent care received at Kingston Hospital and the William Rouse Unit (Royal Marsden Hospital) I consider myself very fortunate to have survived against these odds.