Jubilee Street Practice

I’m extremely disappointed with the experience I had this morning during my blood test at the GP practice. I clearly explained to the healthcare professional that I know from past experience where my good vein is and pointed it out. However, she insisted on using a different spot, ignoring my input completely. As expected, she was unsuccessful in her first attempt. She then went deeper with the needle, which caused unnecessary pain. I asked her to use a butterfly catheter—a standard request for situations like mine—but she questioned why, and continued to rely on her own method. It ended up taking her three attempts to finally take the blood, leaving my arm sore and burning. This was not only physically painful but also frustrating. Her overconfidence and unwillingness to listen to the patient shows a serious lack of respect and professionalism. It’s concerning to think how she might treat someone more vulnerable, like an elderly person who isn’t as able to speak up for themselves. She needs to refresh her skills and, more importantly, learn to listen to patients. It’s not just about technique—it’s about care, communication, and trust. I left feeling hurt, ignored, and upset, and I hope this feedback is taken seriously.

JSP was great and you always got an appointment within the day and then they decided it needed to be changed describing the previous booking system as a victim of it's own success. It's now become an overnight failure and the worst thing is they don't even care.

I have been trying to get online access from one to another GP I Have registered myself 5 weeks ago but I still cannot view anything, I no longer can see my old GP but getting an appointment or speaking to someone over the phone waiting list is way too time consuming and very bad customer service.

The best thing in this GP centre is actual GPs! I do appreciate their help, especially Dr N Hagdrup-she is the best GP from our family experience. Other GPs in this centre are all very good and I am certainly trust and happy with this centre.