Fitznells Manor Surgery

Simply disgusting! Rudest receptionist and most unhelpful! They hung up on you when you ask for appointments and explain to them the location of the practice you want to go! They hung up on You when you ask for a practice manager to call me - they claim she’s either busy or not there and then hang up! This GP practice is genuinely quite poorly managed.

Nice place.

Was told that to have her painkiller medication refilled had to speak to a pharmacist.they called once when my mother was on another phone call. We were not told they would only try once then give up. We were not given a rough idea of when they would be calling. When I phoned for clarification I was given a lecture that she should have kept her phone free and would have to book another appt. I’m disgusted. I thought u had improved how wrong could I be. Glad I’m not registered with you.

Unfortunately this practise is let down by the abrasive receptionists. GP's are fantastic and always offer a good, professional service.

Never answer phones , when online no one rings back for days ,

Impossible to contact surgery either by telephone or online. Lack of planning and provision to facilitate access to the surgery No contingency in place to make up for the lack of telephone access while the new telephone system is being installed. The online access form has been closed as (they have already received number of forms that the staff can process for the day) leaving patients frustrated and probably worse. This probably results in patient going to A&E because they cannot access their GP when they need to. I am very disappointed that access to this surgery is so poor. The doctors and staff who work at this surgery are not the problem, the system and processes in place are the issue and need to be fixed urgently. We do not want patient to attend A&E or ending up in hospital simply because they can't see their GP! I am considering registering with another GP after 12 years with this surgery.

There is absolutely no way that the surgery can make any exceptions to seeing high risk patients to process a form for medication at all... It is absolutely atrocious that forms get closed off when a quota is being met. The government is providing GP surgeries with support for every patient registered but it should be for every patient seen. Absolutely disappointed that no one can make an exception for a high risk patient.

Unfortunately what massively lets this place down is the new integrated partnership system of online only bookings. You can't get hold of anyone for anything and it's a nightmare. They were difficult to contact and get an appointment before but now it is basically impossible and this is someone who uses tech for everything and was so excited when they introduced an app system option - I thought it would be perfect and in theory it should be, but its so rubbish and after years I'm still not actually on the app with my surgery connected. It's a joke - you have to get a referral letter, even if you've been a patient for over 15 years like me, but they have removed any way of contacting them to do so, so in the end I give up, try again the next year but then encounter the same issue as no one bothers to improve it. Also to navigate the website is ridiculously cluttered and over complicated when most people probably just want to simply book an appointment. I have designed better websites myself... I'm in my early 30s and spend most of my day on a computer - god knows how the 60+ or even very elderly fair with it. Not well I'm guessing judging from the reviews... remember - these are from people computer savvy enough to be able to write an online review. You can't get through to a person anymore - however, I will say this - one two occasions I did wait on hold for over an hour to speak to a real life person the staff there are wonderful and extremely helpful. They're clearly as frustrated with the system as the patients - again doctors all seem fab. It is a shame upper management have let them all down so badly with this by not investing in a proper system. Sadly I've finally come to the conclusion, after 27 years with the practice it's actually easier if I just change doctors. If I was in need of a doctor more frequently I would have probably come to the same conclusion many years ago!

It is absolutely impossible to get in touch with this GP surgery. They already were difficult to get appointments with before covid but since then it’s just been absolutely ridiculous. LIVI used to help a lot but since that’s been suspended, despite stating more service, can’t say I have experienced this. Very frustrated as a patient.

It is very frustrating when the government has declared you can ask your gp for a face to face appointment that certain surgeries “hide” behind covid and refuse giving services. Before you at least had LIVI but since that’s gone the service has significantly reduced! Please pick up your services!