Bowland Medical Practice

I was requested before Xmas to make a telephone appointment and to ring at 8am (as requested by the practice ) I have tried before the new year and after but it an impossibility to get through not only at 8am but other times as it’s constantly engaged ,I can appreciate it’s a busy time but how can you make an appointment . I also think it’s not good to ask elderly people to ring at 8am ti make an appointment as many due ti their health issues may not be able to ring at 8am this should be reviewed by the practice