Boots Opticians Chesterfield - Low Pavement (in Boots)

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-08-24 Person 3 5 0

Once I had been acknowledged the process was speedy and the optometrist and assistant I dealt with were friendly and helpful. However, I almost left after standing at the desk at the opticians section for a long time, with numerous members of staff walking past, sometimes stopping at the desk to do something else or talking to each other nearby. I wouldn't have minded if I'd been told they were all busy and someone would be with me soon, but I felt almost invisible to the point of going elsewhere and paying more for a better service.

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-06-26 Person 3 5 0

The initial eye examinations and the eye test itself were fine . However things went rapidly downhill when i went to order my new glasses. The sales assistant apparently did not know which product codes to enter on the computer. She sought the help of a colleague who did not know either. They both blamed the computer system - it was totally unprofessional and pathetic customer service. This took about an hour!! The total time spent at Boots that day was almost 3 hours!!! A week later I took my new glasses back for adjustment as they were so tight that they were hurting the sides of my head and behind my ears. The Boots assistant took my glasses from me and disappeared for no more than 15 seconds and reappeared with my glasses. I tried them but they were still too tight. To my utter amazement and annoyance, the Boots assistant took my glasses and bent the frame manually to try and make them fit. I mumbled something to the effect that they were now ok because if I had stayed there for a second longer in would have blown a fuse, Now my glasses fall to the end of my nose. The assistant didn't seem to know how to heat the plastic end of the frames arms to make adjustments. I had paid Boots £200+ for my new glasses, only to have one of their incompetent staff bend the frame. Boots must offer very little training to their assistants in the Optical department. A complete and utter joke!! NEVER, EVER again will i go to Boots Opticians>

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-02-23 Person 5 5 0

I was extremely impressed with the service throughout. Appointment arranged within 24 hours and due to a problem was referred to hospital for further investigation with a hospital appointment arranged in less than 7 days. From the initial contact through to seeing the optometrist everyone was helpful polite and caring. I was most grateful for the advice and could not suggest any area for improvement. The staff are a credit to Boots.

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-02-05 Person 5 5 0

On arrival I was politely greeted by staff and soon cared for by a lovely lady called Melanie. Every step of the preliminary tests were thoroughly explained by Melanie, and all equipment was cleaned prior to use. The optician took great care over my actual eye test and was very keen to explain how and why my prescription had changed. I was given help in choosing two new pairs of glasses, which were very reasonable in price to say I had one pair of varifocals. I will definitely visit Boots opticians again!

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-01-23 Person 5 5 0

I was first seen by Alice, the Optometrist is February 2017 who after consultation with a colleague referred me to the eye clinic at Calow for cataract removal. During 2017 I have had both eyes treated for cataract removal following Alice's recommendations. I found Alice to be a superb optician with an excellent approach and pleasant personality. This young lady is highly recommended.