Boots Opticians London - Cheapside

Boots Opticians London - Cheapside 2016-10-20 Person 3 5 0

My contact lens check was fine, but I was very unimpressed with the sight test. The eye pressure machine (with the puffs of smoke) was not working properly, at the very start, and I was not asked to take the test again on the machine upstairs instead. I am not sure that there will be any results from this test. The optician was very inexperienced. I appreciate that everyone has to learn somewhere, however I have been wearing glasses for around 20 years (and contact lens' for around 12 years) and this is the most slapdash sight test I have attended. The optician sometimes asked questions such as "Can you see the dots?" without really testing my sight at all. I asked for further information about laser eye surgery, and I was not provided with anything helpful at all. This experience contrasts greatly with the service I received last year (July/ August 2015) when I felt the optician and my sight test was thorough, he talked me through the photos of the back of my eyes and gave me very useful advice about how to protect my eyes from getting any worse. I was really disappointed to see the change in standard.

Boots Opticians London - Cheapside 2016-10-20 Person 5 5 0

I felt really taken care of as a customer. My optometrist really explained things well and made me feel at ease. He showed genuine care and interest in my well being which made me feel at ease. Great level of customer care.

Boots Opticians London - Cheapside 2016-10-19 Person 4 5 0

My optician was a real gem. She understood my problem and found a solution for me straight away. I can say her recommendation has increased my life quality.

Boots Opticians London - Cheapside 2016-10-19 Person 4 5 0

Best optician I've seen.