Boots Opticians London - Cheapside

Boots Opticians London - Cheapside 2017-06-01 Person 3 5 0

The centralised procedure for booking appointments needs to be reviewed. Letters are not always sent at the right times and appointments are not always booked accurately by staff on the telephone. I made a complaint abut this on 22 May and received a reply stating that this will be looked into; I will only be able to verify this next time I receive a letter informing me that my contact lens or eye check is due.

Boots Opticians London - Cheapside 2017-05-23 Person 5 5 0

Very professional and friendly approach.

Boots Opticians London - Cheapside 2017-05-21 Person 5 5 0

Very friendly staff, everyone knew what they were doing, smooth process overall. Would recommend 10/10.

Boots Opticians London - Cheapside 2017-05-20 Person 3 5 0

The eye test was fine. Very professional. But everything else about my experience with Boots was below bar. I dealt with about ten people from booking to lens prescription. My follow up was cancelled. My trial lenses were misplaced. Boots used my office number as a contact without my permission, burdening my colleagues with messages for me. I tried to have this change and the inappropriate use of my number continued (despite having spoken to the manager). Etc.

Boots Opticians London - Cheapside 2017-05-20 Person 3 5 0

The optometrist was excellent but the lady that did the pre-optometrist eye checks and the sales person that insisted I needed new frames and the most expensive lenses available were aweful. It felt like I was in a double glazing showroom - very hard sell for unnecessary products just to line her own pockets - shameful.