Boots Opticians Cambridge - Lion Yard

Boots Opticians Cambridge - Lion Yard 2017-04-22 Person 3 5 0

I was late going into my appointment. I had a limited time free, so had called ahead to check my appointment would only be 20/25 mins. Of course, I couldn't be sure I would be seen on time, but as my appointment was 9.40, I hoped they wouldn't be running late so early in their day. I wasn't seen till 10 am, then had to explain I didn't have long, so had a relatively rushed appointment. I was expecting to see Michael Bunn as he is my regular optician ( he is the only reason I use Boots - in the past one of my son's had an acute eye condition which was overlooked by member of the team resulting in emergency hospital treatment). I will make sure when next booking my appointments I have confirmation of which optician I am seeing.

Boots Opticians Cambridge - Lion Yard 2017-04-21 Person 4 5 0

Optomotrist and staff were very helpful with clear instructions

Boots Opticians Cambridge - Lion Yard 2017-04-21 Person 2 5 0

The Optometrist was great very courteous and helpful. The service downstairs was non-existent- so poor I was completely ignored for about 20 minutes. No-one spoke to me, e.g. said 'sorry for the delay' etc. I heard the Optometrist speak about my prescription to one of the staff when he brought me downstairs and told me where to sit, but that was it. There was only one young woman working and who was very busy dealing with other customers -she appeared to be working alone although another member of staff disappeared into the staff area soon after I sat down. After waiting so long I decided to leave without ordering my glasses. (vari-focal with special glass which responds to light) I have been a loyal customer of Boots Opticians for 30 years but yesterday I felt so dismayed at being ignored that I decided I would have to try another opticians. I drove 65 miles for this appointment because I have always been satisfied with Boots service in the past.

Boots Opticians Cambridge - Lion Yard 2017-04-20 Person 3 5 0

Took a long time get checked in. Eye test was fine.

Boots Opticians Cambridge - Lion Yard 2017-04-18 Person 4 5 0

Easy to get appointment - no waiting for consultation smooth and efficient.