West Berkshire Community Hospital
Benham Hill, London Road, Thatcham, England, RG18 3ASReviews
Reviews
Everything good.
Nurses sometimes slow to respond.
excellent service
Clearly explained the procedure, emphatic
The exercises I was given were easy to understand and it was good to have a written instructions along with an associated diagram. The physiotherapist was very good, he made sure he was aware of the issues relating to my knee.
It was very handy coming to the west berks hospital as we live close to Chieveley.
My visit started off well with the person booking me into minor injuries listening to my concerns. As I had pain in my back she went off to check if I could be seen by the service and they decided to do a quick assessment to see if I needed to go to A&E or not.
When the nurse came to get me for my appointment my mum was on the phone, I asked if I could go and grab her and the nurse said 'you don't need her you're an adult it'll only take a minute'. I have autism and mental health problems and find hospitals very hard to cope with so found it hard being I'm the appointment on my own. In the appointment the nurse poked my back where I said it hurt and I confirmed that. This was the whole examination. It felt that she couldn't get rid of me quick enough and she didn't fare that I was in pain moving. She said I was preventing myself from moving properly on purpose when in reality I couldn't move because of the pain. The whole appointment was less than 3 minutes and I went away very upset and feeling very stupid but I couldn't communicate this because I was on my own and needed help from my mum to do so and she wasn't there.
Waiting time weren't long at all friendly staff and helpful.
Both appointments 25/1 & 26/1 were fab, ladies that dealt with are were amazing!
Dietician took time to ask structural questions and listen to ma in issues.
Appointment was bang on time - no waiting required.
Physio ([name removed]) was very welcoming and following also very knowledgeable and clealry understood my hip related problem. Provided information and exercises promptly communicated with GP to reccommend seeing consultant.