West Berkshire Community Hospital
Benham Hill, London Road, Thatcham, England, RG18 3ASReviews
Reviews
The staff were vvery friendly everywhere nice and clean and it was very quick no waiting very good glad I could 111 and they made me an appointment.
Before this appt., I was told that after having a steroid injection (knee) its likely beneficial effect would be enhanced by a course of physiotherapy.
A few, mostly easy, exercises were suggested which I assumed would be increased in difficulty as time wore on.
Next appt offered in SIX WEEKS time - Physio has a student arriving and so will be very busy - so my progress will not be monitored - any poor techniques not corrected.
Physio said she would email the exercises - she checked my email address - but 5 days on they have not arrived. Phoned the department who confirmed that Physio has not uploaded them but she's not in today, so receptionist will email her.
I do not think my determination to regain good mobility was believed and also being told that I should use a walking stick seemed a backward move to me - fortunately there were no sticks available - bad news for anyone who genuinely needs that level of support.
I suspect the Physio is overwhelmed by NHS work pressures but no patient should sit back and accept this.
It is a waste of NHS money to give half a treatment (injection in my case) and then ignore the follow up (proper physio)
The member of staff who dealt with me was very kind and understanding. Thank you
Appointment on time, [name removed] was thorough and excellent
The gentleman who looked after me whilst having my scan was very polite and caring and explained the procedure clearly to me and kept me informed at all times, pleas pass my sincere thanks onto him, I believe his name is [name removed]
[name removed] was extremely professional and understanding, no waiting times.
Very kind and professional. Nice to be treated with care.