West Berkshire Community Hospital

West Berkshire Community Hospital 2023-05-26 Person 5 5 0

The staff were vvery friendly everywhere nice and clean and it was very quick no waiting very good glad I could 111 and they made me an appointment.

Nothing better all great.

West Berkshire Community Hospital 2023-05-26 Person 4 5 0

West Berkshire Community Hospital 2023-05-26 Person 5 5 0

West Berkshire Community Hospital 2023-05-26 Person 4 5 0

West Berkshire Community Hospital 2023-05-26 Person 3 5 0

Before this appt., I was told that after having a steroid injection (knee) its likely beneficial effect would be enhanced by a course of physiotherapy. A few, mostly easy, exercises were suggested which I assumed would be increased in difficulty as time wore on. Next appt offered in SIX WEEKS time - Physio has a student arriving and so will be very busy - so my progress will not be monitored - any poor techniques not corrected. Physio said she would email the exercises - she checked my email address - but 5 days on they have not arrived. Phoned the department who confirmed that Physio has not uploaded them but she's not in today, so receptionist will email her. I do not think my determination to regain good mobility was believed and also being told that I should use a walking stick seemed a backward move to me - fortunately there were no sticks available - bad news for anyone who genuinely needs that level of support. I suspect the Physio is overwhelmed by NHS work pressures but no patient should sit back and accept this. It is a waste of NHS money to give half a treatment (injection in my case) and then ignore the follow up (proper physio)

Take me seriously! I am carrying more weight than is good for me and I am 74 years old - I think that I am being judged before I open my mouth as "old and fat". I lead a very active lifestyle - a lot of voluntary activities and also active hobbies, all of which are being curtailed due to a succession of NHS delaying tactics and not being properly heard by therapists. I can see that look of disbelief as I try to describe my normal lifestyle. I appreciate that my situation is not life-threatening but actually overlooking the thousands of people who present with mundane conditions is storing up a financial timebomb for the NHS. If I fall when gardening or walking the dog I could # my hip - that will cost a lot more than providing a few meaningful physio sessions. Or maybe my increasing weight will cause a stroke or heart attack - big money, assuming I survive. NHS is struggling all over but I have friends in other areas - particularly Surrey who are receiving a far more inclusive service. Come on Berkshire Healthcare - improve your service.

West Berkshire Community Hospital 2023-05-25 Person 4 5 0

The member of staff who dealt with me was very kind and understanding. Thank you

Nothing excellent care

West Berkshire Community Hospital 2023-05-25 Person 5 5 0

Appointment on time, [name removed] was thorough and excellent

Everything was fine

West Berkshire Community Hospital 2023-05-25 Person 5 5 0

The gentleman who looked after me whilst having my scan was very polite and caring and explained the procedure clearly to me and kept me informed at all times, pleas pass my sincere thanks onto him, I believe his name is [name removed]

I don’t think anything could have been improved during my experience in your care

West Berkshire Community Hospital 2023-05-25 Person 4 5 0

[name removed] was extremely professional and understanding, no waiting times.

I would have liked some actual treatment rather than to be sent away with exercises to do as homework so to speak. After nearly 8 months of referring from one Dr to another without any treatment, having some kind of treatment would have been and should have been granted.

West Berkshire Community Hospital 2023-05-25 Person 5 5 0

Very kind and professional. Nice to be treated with care.

No.