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16th July 2024


I was told to come back if things didn’t improve and I felt like I was able to come back and seek further advice. [name removed] took the time to check my symptoms and ask for a second X-ray with me standing /weightbearing which is what helped find the fracture. [name removed] helped fit my boot and gave me excellent care, advice and attention as well as talking through my symptoms. [name removed] was extremely helpful on the phone and when I arrived.

Suggested improvements
If the first X-ray had covered the angles of the second X-ray I wonder if the fracture could have been seen at that point (2 weeks after injury) and not at 5 weeks.





Staff
Listened to
Information
Involvement
Ease and Accessibility
Facilities
Experience