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11th May 2023


I had major spinal surgery followed by serious infection so when I visited [name removed] Hopkins at West Berkshire Hospital I was very concerned I would never get back to work. That physiotherapist never gave up on me gave me great advice I did all the exercises she asked me to do. It took time but eventually my arm and neck pain got better now only 20/30 % of what it was, now I’m back to work only 16 hours a week but I’m so proud of my whole team from gap to surgery team to [name removed] Hopkins physio. It has been tough 18 months, but I’m now doing much better. But the person I saw the most was [name removed] and it is her who helped the most I believe.

Suggested improvements
Maybe have different waiting rooms for X-ray and physio as sometimes area was full with people standing






Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience