Share review of West Berkshire Community Hospital

West Berkshire Community Hospital 2024-03-02 Person 1 5 0

My 11 year old daughter had a ear lobe infection from her first ear piercing that she had done 9 weeks ago. Boots suggested getting it checked by a doctor. Your nurse [name removed] was rude and condescending and showed absolutely no empathy or sympathy towards my daughter. I was shocked at how she dealt with her. She obviously didn't agree with 11 year olds having their ears pierced and dealt with it in a way that I can only describe as a rough and dismissive way to the point where my daughter burst into tears and felt sick.

From the point of calling West Berkshire hospital to arriving for our appointment everyone that we dealt with was lovely as they always are. It was the point of being seen by the Doctor/Nurse that was unacceptable.