The Whiteleaf Centre
Bierton Road, Aylesbury, England, HP20 1EG Also known as: Buckinghamshire Recovery College
2,113
reviews
Reviews
Recommend
Dignity/Respect
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Information
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Staff
Reviews
The Whiteleaf Centre
2023-01-24
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 24th January 2023
My daughter was admitted after feeling unsafe in the Community with strong suicidal thoughts following death of loved one.
The night staff on Ruby ward, 5 of them including Victor, Nellie really proved that care in the nhs can be great. Compared with private care. It's difficult when you are a nurse and having to receive care, you always want the care to be of a standard you give to your own parents.
The staff introduced themselves listened to us, didn't talk over my daughter. Actually followed up on what they said they would do. They were caring, helpful and willing to work with her. The first night was very positive.
Let's see what the rest of the day brings with different staff on duty.
Hopefully she shouldn't be on the ward too long.
Thank you team for looking after my daughter. She also told the staff that she was impressed by the way they admitted her and the promptness in their actions.
The importance of staff attitude can make a world of difference, the night staff last night, got it right!
The Whiteleaf Centre
2023-01-22
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
22nd January 2023
Listened, but my son and I at ease. Helped my son to open up about his feelings. Gave useful advice. Very caring and helpful to both me and my son.
Suggested improvements
Nothing - wonderful service.
The Whiteleaf Centre
2023-01-22
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
written by
22nd January 2023
Listened to me, gave me time to answer when I got overwhelmed, let me take a break and were respectful.
Suggested improvements
No.
The Whiteleaf Centre
2023-01-22
Person
4
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
22nd January 2023
The Whiteleaf Centre
2023-01-22
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
22nd January 2023
Staff very friendly and kind. Very helping.
Suggested improvements
Nothing.
The Whiteleaf Centre
2023-01-22
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
22nd January 2023
Didnt make me feel like I was wasting his time or that he had somewhere more important to be.
Suggested improvements
I wish I knew.
The Whiteleaf Centre
2023-01-19
Person
2
5
0
Review of Amber Ward
19th January 2023
Sometimes things are good and sometimes they aren't.
Suggested improvements
Staff can be difficult.
The Whiteleaf Centre
2023-01-19
Person
3
5
0
Review of Opal Ward
19th January 2023
Miscommunication.
Lack of options in terms of treatment, medication or nothing.
Poor organisation and communication within the team - particularly about leave.
Suggested improvements
More on the timetable.
More offers of treatment - not just medication.
Ward round should be weekly, not every 2 weeks.
More activities on the ward and a specific timetable.
Opportunity for 1:1 discussions or activity.
Access to psychiatry.
Psychology input on the ward.
Gym is good.
TTO system is bad, shouldn't need ordering in, have to wait and delays leave.
The Whiteleaf Centre
2023-01-19
Person
1
5
0
Review of Opal Ward
19th January 2023
Very disappointed with the whole experiences, patients are not treated well.
Suggested improvements
Items left out in the corridor which are not allowed in rooms due to risk levels, but are left out for anyone to take.
Nobody explains things, took weeks for people to explain how things work.
Has made a complaint.
Communication - staff are rude, not respectful.
Forced to take medication, not given the physical health meds they are supposed to give.
The Whiteleaf Centre
2023-01-12
Person
5
5
0
Review of Aylesbury Vale Community Mental Health Team
12th January 2023
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Suggested improvements
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