The Whiteleaf Centre
Bierton Road, Aylesbury, England, HP20 1EG Also known as: Buckinghamshire Recovery College
2,104
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Whiteleaf Centre
2017-07-19
Person
5
5
0
Review of Amber Ward
written by a family member
19th July 2017
I was extremely pleased with the care which was given to my sister maureen welch.
All the staff were very helpful and caring,doing there difficult job with a smile at all times.Thanks again for all your help.
James Kent(brother)
The Whiteleaf Centre
2017-07-13
Person
4
5
0
Review of Ruby Ward
written by a patient
13th July 2017
Humiria was brilliant.
The Whiteleaf Centre
2017-07-13
Person
4
5
0
Review of Opal Ward
written by a patient
13th July 2017
Staff are great
The Whiteleaf Centre
2017-07-06
Person
3
5
0
Review of Ruby Ward
written by a patient
6th July 2017
The service could definitely be better because there is an on-sight gym but no instructor to facilitate it. I have put on weight due to the medication, over eating and lack of gluten free options on the menu and this has caused a lot of frustration and slight depression. I am disappointed that by the time I leave this place it will probably be amended however it should have been there in the first place to cater for my dietary needs; as well as other patients. I think that the staff are very friendly and I have built a very good rapport with the hospital and patients. I hope that if I was ever in need to return to this facility that they would understand my needs from my notes and be able to help me more. I have dealt with 5 assaults on the ward when staff aren't around and this should not have happened despite knowing that the patients are ill and it has led me to feel un-safe when staff are not present but aside from that I do feel safe here and the staff are perfectly trained to deal with conflict, as and when it happens. The only criticism I truly have is that there needs to be more OT support because there are times when I would like to go for a community walk with other patients and there is restriction in the OT staff being able to take more than one patient out at a time. There are also activities such as cooking that the patients would really enjoy and these activities never happen despite there being a kitchen in the whiteleaf day hospital. Also, there are often times the staff tell us they will facilitate a movie night and either forget to set it up or there are patients in need of specialist support. However, there are times when it feels as though 10 patients could be looked after with an activity such as a movie whilst an incident is happening because we could be kept calm, instead of us sitting here bored and also anxious about another patient. To finish, I would like to say that it deeply saddens me when agency staff come on shift and are paid more than regular staff to help us when I have often seen at night them falling asleep or very untrained in helping patients with their issues and would suggest that these staff members do not come to work here as they are causing more harm than good. On the contrary, there are some incredible agency staff workers, frank, giselle, mabel, lemo, debbie, and others I have forgotten the names of who have really helped me in my recovery and I consider all HCA and nursing staff to be miracle workers in their roles. Thanks for reading and I hope this helps improve the service here.
The Whiteleaf Centre
2017-07-06
Person
4
5
0
Review of Ruby Ward
written by a patient
6th July 2017
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The Whiteleaf Centre
2017-07-04
Person
5
5
0
Review of Amber Ward
written by a family member
4th July 2017
Communication is good between the family ( Attorney) and the hospital team.
Issues of confidentiality are respected.
Minutes are produced of meeting and these are clear and concise.
The environment is clean: rooms, patients and communal areas.
The garden areas are most welcome and offer a safe environment where patient and family can interact with a degree of privacy.
Security is present but unobtrusive.
The provision of newspapers might be helpful for some patients.
The Whiteleaf Centre
2017-06-30
Person
5
5
0
Review of North Buckinghamshire Older Adult Mental Health Team
written by a carer
30th June 2017
The Whiteleaf Centre
2017-06-30
Person
5
5
0
Review of North Buckinghamshire Older Adult Mental Health Team
written by a patient
30th June 2017
The Whiteleaf Centre
2017-06-23
Person
4
5
0
Review of Amber Ward
written by a patient
23rd June 2017
More comfortable seats in garden would be nice, maybe a summer house for shelter in summer and winter.
The Whiteleaf Centre
2017-06-23
Person
5
5
0
Review of Amber Ward
written by a patient
23rd June 2017
The garden needs to have at least one tree,
Have a nice statue in garden also would be nice,
A nice relaxing thing would be a small fountain, as patients able listen to it and be. Calmer for them