Share review of The Royal Marsden Hospital (Sutton)
Staff were consistently warm, welcoming, reassuring and positive. Recognised individuality of patients. Sought information about reactions to medical treatment through both structured format and informal discussion about how it's been since last time. Based on information gathered in discussion, were able to recommend adjustments to medication to make things easier. Also to explain how medication worked so that various reactions were understandable (not frightening). Good level of humour. Sensitive to needs during chemo sessions, but also left patients space so we could read, write emails, etc. Whether by plan or taxi rank system, there was a rotation of different staff, so I felt I recognised everyone in the unit, and those, like the pharmacist, who came in at the end of a session, or the guys on reception. Logistical planning of appointments was very well done.