Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-09-21
Person
5
5
0
Review of Spinney Ward
21st September 2022
Excellent care kind and helpful staff respect for each other.
Thorough care.
Clean friendly surroundings.
St Mary's Hospital
2022-09-21
Person
1
5
0
Review of Spinney Ward
written by a carer
21st September 2022
* I was not introduced by mums main nurse.
* I was not kept up to date with plans regarding mum. Berry wood not followed.
* When I asked nurses/ carers is check on mum as she was upset this didn't happen.
* After weekend away told may to isolate! Not fair.
* Better visiting plate for young children.
* Staff didn't really get to know mum.
* Constant changing of staff.
Suggested improvements
* Mums room not on her ward, taking away independence to come and goes she pleased.
* Attitude towards young people visiting.
2022-11-15 15:59:30
Response from St Mary's Hospital
It is very difficult to provide a response as the comments are anonymous. Had the relative asked to speak to the Matron directly the relatives concerns could have been addressed and resolved. Unfortunately due to covid protocols at the time the isolation protocols and risk assessments meant that isolation following a period of leave was required. Due to risk to children we cannot allow under those under 18 to visit within the ward environment. A family room is provided for this purpose and is located in the reception corridor off of the ward.
St Mary's Hospital
2022-09-21
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
written by a patient
21st September 2022
St Mary's Hospital
2022-09-21
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
21st September 2022
Made me very comfortable and gave a lot of useful information. The main thing though is how quickly you gave me an appointment. Thank you.
Suggested improvements
The only thing was that I was give more warning when you’re about to do things
2022-12-28 15:30:21
Response from St Mary's Hospital
Thank you for providing us with this feedback, I will take this back to staff and service leads to reflect on, and be aware of providing sufficient information before doing procedures to allow fully informed consent and awareness.
St Mary's Hospital
2022-09-20
Person
3
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
20th September 2022
Overall great experience
Suggested improvements
None
St Mary's Hospital
2022-09-20
Person
5
5
0
Review of Hand Therapy Service
20th September 2022
[name removed] is a keen listener, provides expert care and advice, has a very caring nature, and was extremely helpful and supportive regarding every aspect of my treatment.
Suggested improvements
Nothing - Maddy was excellent in every respect!
St Mary's Hospital
2022-09-17
Person
5
5
0
Review of Children's Integrated Assessment Service
17th September 2022
Staff is very professional and polite.
St Mary's Hospital
2022-09-17
Person
5
5
0
Review of Children's Speech & Language Therapy Service
17th September 2022
Happy.
Suggested improvements
None.
St Mary's Hospital
2022-09-17
Person
5
5
0
Review of Children's Integrated Assessment Service
17th September 2022
St Mary's Hospital
2022-09-17
Person
5
5
0
Review of Children's Physiotherapy Service
17th September 2022
Friendly, informative, listened and helped with concerns, thanks [name removed] and [name removed].
