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St Catherine's Hospice
2017-05-17
Person
5
5
0
Written by a patient
Written by a patient 17th May 2017
Good.
- Empathy.
- Genuine focussed listening.
- Evoking responses.
- Letting the patient lead the agenda.
- Gaining agreement and putting plan into place.
- Not rushed.
- Other members of the team were present including a student nurse.
- Good development(professionally) and continuity of information/decisions.
- Overall excellent communication.
Improvement.
- None obvious so far.