Rowcroft Hospice

Rowcroft Hospice 2016-11-20 Person 5 5 0

All aspects of care were wonderful. Everyone is so caring sympathetic nothing is too much trouble for anyone.

Rowcroft Hospice 2016-11-20 Person 5 5 0

Personal and attentive, good sense of humor. Spot on service. Knows her staff!

Rowcroft Hospice 2016-11-20 Person 5 5 0

Rowcroft Hospice 2016-11-20 Person 5 5 0

Nothing can be improved. Very relaxing, calming and very nice.

Rowcroft Hospice 2016-11-20 Person 5 5 0

The care was excellent and I cannot think of any improvement that can be made. All the staff were very caring and nothing was too much trouble for them. I never felt embarrassed to ring my bell for any help I needed no matters now small. I have been staying in the hospice with mum and have been so received and comforted by the care and treatment she is recovering, without exception everyone has been so kind and supportive to me that it has made a very difficult time for us both so very much more bearable. Thank you.

Rowcroft Hospice 2016-10-25 Person 5 5 0

My best friends mother; Anne Rochford was taken in to Rowcroft last week and the care she received was utterly outstanding. The nurse that first spoke to her was a lady called Mary and she was so reassuring and calm. She spoke to Anne in such a beautiful way, not patronising or condescending. When Anne passed away everyone was fantastic. We were informed about every little change in her health and we were all given time to sit with Anne in her final moments. She was cleaned when she first arrived and fed. The care that every single one of the nurses showed just blew me away. I cannot fathom how they have the strength to do what they do every day and still have a smile on their face and warmth in their hearts. They are truly remarkable people. Every person we spoke to was the same. It was comforting to know that Anne was so well cared for at a time when it mattered most. Anne died with dignity, love and care, no pain or discomfort and for that I cannot thank you all enough.

Rowcroft Hospice 2016-10-24 Person 1 5 0

I am utterly disgusted by the attitude of the staff towards my family. My mother was dx with advanced metastatic pancreatic cancer roughly 2 weeks ago at Torbay and given a few weeks to live. After much discussion they arranged for her to be transferred to Rowcroft for her final few weeks as it is impossible for her to receive the intense level of constant care that she needs at home. We were happy for her to go to Rowcroft and so is she. She has received good care and is content and calm and accepting. However, last week we were informed that you were planning on discharging her. I spoke to one member of staff who informed me that plans for this would be made early next week (this one). After explaining our circumstances to another nurse and then a doctor (who I had arranged to call me at a specific time but who then totally ignored this and ended up calling me whilst in the middle of an important meeting) the staff seemed to finally grasp the concept that she cannot be cared for here. It is my house, but that is irrelevant. She cannot be cared for here. We do not have the space, the experience and my father would be her main carer (I am out at meetings practically all week and my brother also works full time) and he is elderly, not in good health and has CHD an abdominal aortic aneurysm and had a carotid endarterectomy on one side of his neck some years ago. I was them threatened with her going to a care home - which was very distressing to hear as my mother was always adamant she would hate to go to one of those and I fear it would significantly shorten her already short life. It was eventually agreed that she remain where she is. She is happy to do so. We are pleased that she is in the right place and receiving the care she needs. We thought that it was all over. However, today we hear that yet again there is talk of her being discharged. Yet again I have to deal with a nurse informing me that you are not a long term care facility and this time I actually get patronised by said nurse telling me that she realises my mother is pretty poorly. She is NOT pretty poorly. She is dying. She has cancer and if she was merely pretty poor then she would have been offered chemo at least, instead of the MDT choosing palliative care only. I admit that I lost my temper, but I will not apologise for that. I am particularly disgusted with the person who put the idea in my mother's head that I am the one who will not let her come home. It is a decision that all my family have made, including my mother. You have not caused added stress and anxiety to my family at a time when we are dealing with the imminent death of my mother. My father is completely exhausted just by visiting her every day and worried that she will be inappropriately discharged. I am angry that he has been made to feel guilty - firstly by refusing to allow the dog to visit her as it would upset her, and now for seemingly not wanting her home. I am completely disgusted by the way my family's wishes have been constantly ignored by the nurses at your hospice. I am angry that we were not contacted before these discussions happened with my mother and also that you are trying to force us into attending a meeting to discuss something that is wholly inappropriate. I am now refusing to engage with anyone from the Hospice. I will not attend any meeting and will not discuss this matter further. I want my family to be left alone and for my mother to not have her hopes raised and them dashed again. If this does not happen then I will take this matter further.

Rowcroft Hospice 2016-10-20 Person 5 5 0

Rowcroft Hospice 2016-10-20 Person 5 5 0

Great care.

Rowcroft Hospice 2016-10-20 Person 5 5 0

Very pleasant lady. Treatment excellent. Looking forward to next treatment.