Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen Alexandra Hospital
2020-11-23
Person
5
5
0
Review of Dermatology
written by a patient
23rd November 2020
Brilliant service, great staff , lovely facility
Suggested improvements
Nothing
Queen Alexandra Hospital
2020-11-14
Person
5
5
0
Review of Endoscopy
written by a patient
14th November 2020
I was seen very promptly after my initial ct scan, and had a stent fitted within days.
Everybody I had and continue to have contact with, have been very helpful, kind and considerate.
Full marks all round.
Suggested improvements
As I am very deaf, had I attended on my own it could have been more of a problem.
not to sure if there is any facility there to help converse with the deaf.
Queen Alexandra Hospital
2020-11-02
Person
5
5
0
Review of Cardiology Treatment Clinics
written by a patient
2nd November 2020
Emily the echo-cardio nurse took really good care of me. Her communication was excellent, she really put me at ease by the positive way she engaged, and she went the extra mile to check results afterwards with a Cardiologist.
Hayley, the nurse who did an impromptu ECG, equally did a great job
Dr Dayo engaged well and contacted a consultant to double check next steps
Thanks also to Dawn Lambert who helped co-ordinate turning my QA prescription into a standard high street pharmacy one ... as the QA on-site pharmacy had already closed.
I was seen on time and once again can’t fault the level of care I received by the whole team today.
Thank you!
Suggested improvements
Nothing
Queen Alexandra Hospital
2020-10-09
Person
5
5
0
Review of D5
written by a patient
9th October 2020
Everything was carried out in a smooth and professional manner but waiting to be discharged took a long time.
Suggested improvements
Waiting to be discharged took too long
Queen Alexandra Hospital
2020-10-01
Person
5
5
0
Written by a patient
Written by a patient 1st October 2020
the treatment i received from triage, trauma, plastic surgeons nurses and hand therapy was outstanding, their care was fantastic , they listened to what i asked and answered all my questions...WELL DONE AND A BIG THANK YOU TO ALL INVOLVED i am 100% happy with every thing and every one
Queen Alexandra Hospital
2020-10-01
Person
4
5
0
Review of Dermatology
written by a patient
1st October 2020
Once I got to Dermatology, everything was brilliant in first review , and then the actual surgical team were great. However, there was a considerable delay from when I first presented my problem to my GP, until the first review in Dermatology, almost certainly caused by the dreaded COVID19
Suggested improvements
Nothing and I think you are coping with a very stressful situation extremely well
Queen Alexandra Hospital
2020-09-29
Person
4
5
0
Review of D5
written by a patient
29th September 2020
The staff were excellent, all friendly and caring.
Suggested improvements
Discharge time was slow, I think most of this was down to a backlog at the pharmacy.
Queen Alexandra Hospital
2020-09-27
Person
5
5
0
Review of Eye Day Case
written by a patient
27th September 2020
I found the staff were very friendly and helpful.
Suggested improvements
I am allergic to plaster/micropore.this was reported at pre assements, on the day of the op they told me that they were not told about it, they found some transpore, which after an hour I came up with a rash, also the cover over my face was sticky tape, which again I came up with a rash. I do think that this should have been sorted out before the op started.
Queen Alexandra Hospital
2020-09-24
Person
5
5
0
Review of Eye Outpatients
written by a patient
24th September 2020
From the moment I entered the hospital I felt totally safe and relaxed, ans the treatment was excellent. In fact the situation we find ourselves in meant that there was only one ;person in front of me being treated and I only had to wait about 15 mins before being seen. The was no hint of needing to rush and I would like to thank the new young orthoptist (Golosh??) who was so professional and pleasant throughout.
Suggested improvements
Nope!!!
Queen Alexandra Hospital
2020-09-17
Person
5
5
0
Written by a patient
Written by a patient 17th September 2020
I attended the two week Breast Cancer clinic at QA on Monday 7th. I was not sure what to expect as this was the first time I had been in any Medical environment since before Covid.
The waiting area was spaced out appropriately, staff all very friendly and professional.
During the morning I required a consultation/examination with a breast doctor, followed by a mammogram, then ultrasound, biopsy, further mammogram and back to see Doctor before being given an appointment to return for results a week later.
Unfortunately this is where I hit a snag! I received a letter saying an appointment had been made for Thursday, which contradicted my verbal appointment for Monday. The letter didn't mention rescheduling, so I attempted to make contact on the number provide. Called five times, leaving two messages and home number, never received a callback.
I attended the clinic on Monday, not sure if it was a wasted journey, it was. The receptionist apologised, she went to check to see if results were in but they weren't available. Since received via Mr Agrawal at Spire and waiting another procedure.
Only thing that let the clinic down was admin/telephone response and call back.