Queen Alexandra Hospital

Queen Alexandra Hospital 2018-04-10 Person 5 5 0

Many questions are asked and it is possible to be caught off guard and forget or it could be a symptom that has 'crept up on us'; something that you remember at a later stage.Perhaps it is age and we are not as mentally agile, a little more time is needed. My suggestion is a small questionnaire; offered in paper and electronic form for us to complete before being seen.

Queen Alexandra Hospital 2018-04-09 Person 5 5 0

I was advised to go to A&E after visiting my dentist to have a tooth repaired, following a fall the week before, as she suspected I had a fractured jaw. After visiting A&E I had X-rays and a nice young man from Max Fax came to talk to me after reviewing them. He was so kind, helpful and reassuring. I was dealt with after only a short delay and the treatment I received that day was second to none. I left with brackets, trauma bands, instructions on how to deal with them and an appointment for 2 weeks later. On every occasion I have attended the department since - for follow up appointments, I have never been dealt with by the same person. But that didn't detract from the care I was given. I was always told what was going to happen next, and why, and asked if that was ok. If I winced at any time during my treatment, they stopped what they were doing, apologised for the discomfort and always asked if I was ok and if they could continue. You often only hear about 'bad' treatment from the NHS, so it is nice to be given the opportunity to provide some positive feedback and to thank the staff for their care, and I cannot praise the staff who handled my treatment highly enough. Many thanks for your kindness and care.

Queen Alexandra Hospital 2018-04-09 Person 5 5 0

I was recently treated in a and e yellow ward and cardiac ward c6 the treatment and care I had was amazing what stood out the most was the nurses on c6 who showed great care compassion and kindness the ward was so well run from cleaners to nurses such a lovely atmosphere the way nurses treated the elderly patients was so lovely brought years to yours eyes Thank you for all the card you are doing an amazing job I felt very safe and looked after cannot Thank you all enough and the staff who did my angiogram and Deborah on yellow ward and fantastic nurses in a and e

Queen Alexandra Hospital 2018-04-08 Person 5 5 0

Rheumatology - Rapid Access and Treatment Service, December 2016.(over Xmas) Excellent treatment, lot explained to me by Dr Stephen Young Min treatment from that day, still on-going. Staff all were brilliant, I had been ill all over Xmas. Unfortunately, I have yet to meet my new consultant Dr Goa

Queen Alexandra Hospital 2018-04-03 Person 5 5 0

From Navigator to reception desk to Nurses & Doctors to discharge my treatment was Superb! Thank you very much.

Queen Alexandra Hospital 2018-04-03 Person 4 5 0

The clinical care and engagement was excellent, but the time keeping for appointments was terrible. Every outpatient appointment attended was at least 40 minutes late from the booked time (despite being early morning appointments). This was explained by reception staff as being due to ‘unforeseen and unexpected’ issues .... surely if this happens everyday as it appears, then it should be ‘expected and anticipated’ and factored in to patients timings. These delays introduce extra costs in car park fees and impacts on patients plans for child care and work.

Queen Alexandra Hospital 2018-04-02 Person 5 5 0

I was very pleased with my appointment today because I needed some positive advise about my condition and the doctor I spoke to was very reassuring, all my questions were answered satisfactorily.

Queen Alexandra Hospital 2018-03-30 Person 5 5 0

The care and attention I received was excellent as it has been on prior visits. The only criticism I have is about appointments. I am currently on an eye injection every 8 weeks but I have had to chase for an appointment time right up to the last day every time I am due for an injection. The is always worrying as our postal service is unreliable so the possibility of a letter being lost in transit can be high.

Queen Alexandra Hospital 2018-03-30 Person 5 5 0

there is nothing that I could suggest that would improve what is already available, as everything to do with the department and staff is first class.

Queen Alexandra Hospital 2018-03-30 Person 5 5 0

I had a planned c-section and from start to finish was very impressed with the level of care. It made my whole birthing experience more enjoyable than my previous 2. The midwives on the post natal ward were all lovely and Helen, with the dark brown bob and nose stud was very helpful the whole day and evening as was Juliette the next day in ensuring we were well looked after whilst processing a speedy discharge which is what we wanted