Queen Alexandra Hospital

Queen Alexandra Hospital 2018-07-20 Person 5 5 0

I have been impressed and delighted with the service I have received from the Eye Department from the first contact in March through to the cataract extraction and lens replacement to my left eye. Great trouble was taken to accommodate me as I was away for two months so that I had the surgery in a timely manner before going away again in September. All the staff and doctors I came in contact with were very helpful and answered all my questions. I look forward to seeing them all again when I have the right eye procedure in a few months!

Queen Alexandra Hospital 2018-07-20 Person 5 5 0

There are no signs indicating the way from Cosham Rail Station to the hospital for people wishing to walk from the station. All signage at the hospital too is designed for people arriving by bus or car. If we are serious about people being more active to improve their health then some indication from the station of a pedestrian route would help encourage that.

Queen Alexandra Hospital 2018-07-18 Person 4 5 0

The staff were extremely kind and gave me time to get ready, I didn't feel rushed. I felt properly listened to and when I asked for clarification on something the doctor explained again so that I could understand properly. There was a good balance of friendliness and professionalism. Thank you.

Queen Alexandra Hospital 2018-07-18 Person 4 5 0

efficient, on time, respectful and informative

Queen Alexandra Hospital 2018-07-13 Person 5 5 0

On arrival the nurses saw straight away what was wrong and they took me straight through to the A&E dept. I was seen very quickly and had everything explained to me what would be happening. I could not and would not fault the staff as they were kind, helpful and genuine in there care and service. Thank you very much.

Queen Alexandra Hospital 2018-07-11 Person 5 5 0

Impressed with the speed of follow up appointment and with the information provided. Perhaps more help might be useful for spouses - my Wife is currently suffering with hives (identified by her GP) due to the diagnosis we guess. The consultation and staff are excellent. Thank you

Queen Alexandra Hospital 2018-07-11 Person 5 5 0

The staff were really kind and friendly. Professional but mixed with humananity.

Queen Alexandra Hospital 2018-07-10 Person 4 5 0

Due to the nature of ward E3 patients having bowel surgery etc, the bathroom/shower room facilities are inadequate and out dated. There should be better facilities to leave samples and cleaning of these areas should be carried out more regularly than may be necessary in other wards. Only one shower was provided which regularly broke down or needed attention. The care provided in my quite lengthy stay was faultless albeit the staff were very hard pushed at times. I would also like to say that my surgeon Mr David was superb and I trusted him implicitly in all he did for me.

Queen Alexandra Hospital 2018-07-07 Person 5 5 0

I am the father of my newborn son. I could not recomment the maternity care at QA highly enough. I can’t believe that all of the staff are able to give the level of care and assistance that we had to all of the new parents and children. Through what was an incredibly traumatic time for us, we were always consulted and kept informed of everything. We felt like every new shift of midwives and students (all the staff we saw in fact) couldn’t have been as good as the last, but they were. We can’t thank everyone enough for what they have done for us. You should all be proud of everything you do.

Queen Alexandra Hospital 2018-07-07 Person 4 5 0

I went in for an iron infusion. My appointment was tat 3pm but I wasn't seen until 5.15 for the treatment. Because it took so long to be seen my friend who'd accompanied me for the visit had to return to work. I do not like any procedures and by the time I was seen I was in tears very nervous and upset. The nurses were amazing and though the procedure- I know small by comparison to many - was unpleasant I knew I had been treated with the best of care. Waiting 1.25 hours for it hadn't helped but I'm philosophical about that as it just got me to face the uncomfortableness I was feeling about the whole procedure. The nurses were amazing and that negates the time waited. As I understood the situation it seems stress is created by the system being far more optimistic than reality can allow: putting appointment times in a window that is far too tight to be fulfilled - this creates stress in the staff who fear angry patients. I expect there to be a lot of angry or upset patients as the procedures aren't pleasant and there is a lot of fear and emotions around them. This sets up both staff and patient to be less able to support/receive support and I would say needs addressing. Let's get honest about wait times and the staff stay on until the last patient leaves which is well past 5pm. Why not be honest about this and accommodate later appointments. I don't know the figures enough - perhaps there are days when people are seen on time but I suspect not! It's very easy for staff to go into process mode and try to get people seen quickly but then, under stress, forget they are people - this is why the staff introducing themselves through their first name is important - it reminds both parties we are humans and here to relate and support each other as such. I come to QA a lot and really rate it as a hospital - any time I look a little lost a staff member or volunteer will ask me if I'm ok. I hate hospitals - so much distress and pain goes on in them it's hard to acknowledge - but these touches really make a difference. So this is fantastic. To me it's about really supporting staff as people just as important as patients. This will equate to staff caring for patients with a quality of care that really makes a difference. People go into these roles because they care deeply about people - it's then the systems that make it hard for them to do so and I hope that QA recognises it's not just about making demands on staff without a genuine level of support there for them to respond to these demands.