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Written by a patient
31st January 2019


The care was first class just. A shame it was a little cumbersome (slow) in arriving. 99%of the staff were superb but sadly when I’m in pain waiting for medication I don’t need the pharmacist being engaged in conversation about oh I feel ill today. did you see so and so last night. Then when I catch her eye ( not the dispenser) she then angles so she can’t see me, knowing full well I’m not pleased she angles herself out of my line of sight and continues talking for a full further 5 mins +. Absolutely disgraceful. I thought you left the drug dispensers alone and weren’t to distract them heavens above. Your discharge procedure is abysmal worse than pulling teeth. I do know it’s not easy and overall I’m genuinely very impressed and grateful for the excellent care I received except for these two points I think you have improved beyond recognition Thank you Ron Georgeson

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff